Raima Fashion BD
At Raima Fashion BD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns process, subject to the following terms and conditions:
Items must be returned within 30 days of receipt.
Products must be unused, in their original condition, and with all original tags and packaging intact.
Customized or personalized items are not eligible for return unless defective.
If you receive a defective or damaged product, please contact us immediately at our customer service email with photos of the issue. We will arrange for a replacement or full refund after verifying the claim.
Contact our customer service team at azadmona@raimafashionbd.com or rafiqul@raimafashionbd.com to initiate a return.
Provide your order number, details of the product, and reason for return.
Once approved, you will receive instructions for returning the product.
Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned item.
Shipping charges are non-refundable except in cases of defective or incorrect items.
Exchanges are subject to product availability.
Please contact us to discuss exchange options.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
We recommend using a trackable shipping service for returns.
For any questions or concerns about refunds and returns, please contact us at:
Email:
azadmona@raimafashionbd.com
rafiqul@raimafashionbd.com
Phone:
+88 01715-152425
+88-02-7645090